Eurofins Environment Testing Northern California is looking for a Project Manager Associate in our Folsom, CA location.
Under general direction, the Project Manager Associate communicates with clients in a professional and timely manner to build and maintain strong customer relationships. This role proactively manages and tracks projects from initiation through completion, escalating issues to management as needed. The position requires the ability to efficiently prioritize responsibilities with a proactive approach, strong attention to detail, and awareness of issues impacting both internal and external stakeholders. The Project Manager Associate must be able to listen effectively, influence others toward desired outcomes, and maintain an approachable and open demeanor while supporting key functions including project setup and maintenance, login review, client account management, reporting, invoicing, bottle orders, and identification of appropriate work-share facilities.
Key Responsibilities:
Project Setup & Documentation
- Review project in LIMS
- Create and configure project
- Add project notes (special reporting, invoicing instructions, etc.)
- Upload all project documents to the central repository
- Manage purchase orders, task orders, and change order requests
- Verify that lab compound lists and limits meet project requirements
- Add project-specific limits/lists to LIMS
- Assign deliverables and delivery routes
- Communicate project details to operations
- Engage workshare labs, service centers, or non-Eurofins Environment Testing locations
- Work with operations to ensure adequate capacity
- Provide updates to operations on upcoming work.
- Create bottle orders.
- Schedule courier or field sampler when needed.
- Confirm subcontract labs are approved and properly set up as vendors (for new and existing work).
- Initiate approval process for subcontract labs not on the approved list.
- Generate subcontract paperwork.
- Create requisitions in accounting software for subcontracting work.
- Verify lab certifications and limits meet project requirements.
- Confirm EDD format availability for new quotes; submit helpdesk ticket if a new format is required.
- Provide client support documents as needed (contact lists, bottle tables, preservation tables, etc.).
Sample Receipt
- Communicate issues to clients throughout the project
- Manage incoming work for rush and short-hold samples
- Review log-in
- Resolve log-in discrepancies with client
- Inform client of any log-in issues
- Set samples to “available” after review
- Send sample receipt confirmation to client
Reporting
- Understand client-specific reporting requirements
- Review job list daily and manage due dates
- Notify clients of any expected delays prior to the due date
- Confirm data anomalies with operations (e.g., filtered > dissolved, deviations from historicals)
- Review reports and EDDs before submission
- Confirm correct report format and EDD format
- Issue final reports by client due dates
- Issue final data packages
Invoicing
- Set up delivery routes
- Review final invoice before issuing it to the client
- Generate credit/debit memos as needed
- Submit credit/debit memos for approval and send approved versions to the client when applicable
- Submit revised invoices when corrections are required
- Follow up with clients to confirm accurate invoicing
- Work with collections on A/R follow-up
- Conduct regular reviews of A/R status
Client Set-Up
- Work with CSM to communicate lab capabilities to the client
- Submit new client review requests
- Confirm sales assignments with the Business Development Manager and Account Executives
- Receive new quote requests from clients
- Review client contract requirements with CSM, Lab Director, and others
- Review and submit purchase orders for approval
- Follow up on client terms and credit limits
Account Maintenance
- Conduct follow-up calls and client visits as needed
- Submit client complaints and participate in corrective actions and follow-up
- Communicate client issues/complaints to sales
- Follow up on client requests, including technical support
- Use internal resources to resolve client needs efficiently
- Maintain familiarity with company capabilities and key contacts
- Forward opportunities and leads to sales
- Forecast upcoming work
Quotes & Proposals
- Request technical support from operations (special requests, method development, technical reviews)
- Generate quotes and obtain approvals
- Review client quote requests for capabilities, certifications, and scope
- Confirm client contracts and pricing
- Determine appropriate lab placement
- Verify that lab certifications, compound lists, and limits meet project requirements
- Prepare and submit quotes for approval
- Send approved quotes to clients
- Forecast and track quotes in LIMS
- Provide QAPP/SOW information to clients as needed
- Update project status in LIMS
Other Responsibilities
- Perform other duties as assigned by leadership