The National Training Manager (NTM) supports a Brand or Franchise organization in the design and delivery of training solutions to a field sales organization. An NTM ensures both Training & Development and Brand Strategy is effectively represented in all training programs and solutions. This role is accountable to quickly build relationships with key stakeholders and manage several stakeholders at various levels. The role requires a high level of performance coaching, strategy alignment/execution, and application of training fundamentals to enhance performance learning of participants.
Responsibilities
- Designs, develops, and delivers compliant learning solutions that increases effectiveness and credibility of participants.
- Builds trust and credibility with key stakeholders through regular interaction, evidenced by feedback and proven working partnerships.
- Leverages existing Learning & Development core platforms and content within the specific Franchise/Brand training products, to limit duplicative efforts.
- Demonstrates direct and open communication to key stakeholders resulting in positive relationships and mutual alignment.
- Provides candid and specific verbal & written feedback to training participants resulting in their awareness of strengths and weaknesses including a plan for improved performance.
- Provides coaching and feedback to National Field Trainers (NFT) across the organization to help them to be the best NFT they can be.
- Recognizes the skill level of training participants and adjusts coaching and training techniques to meet the needs of individuals.
- Develops Guest Trainers and/or Rotational Trainers by providing them a meaningful role in the class, one-to-one coaching including performance feedback.
- Demonstrates and applies knowledge of all stakeholder businesses, strategies and priorities and integrates training activities into brand team business plans.
- Leads cross-functional initiatives and may be responsible for additional special projects within training organization.
- Recognized as a product and disease-state expert as well as an expert in non-therapeutic areas such as customer and business skills.
- Assists with the on-boarding, development, and mentorship of other NFTs and “leads through teamwork” cultivating and maintaining positive peer-to-peer relationships.
- Executes with little guidance and/or direction from senior leadership.