Own the operational stability of the Integration and Delivery Tools platform across all squads, and act as the escalation point for platform-level incidents.
Design, document and run the oncall and live-support model for the integration side, and take part in the oncall rotation yourself.
Lead major incident calls and post-incident reviews; drive RCA, problem management and the closure of systemic remediation.
Audit and improve monitoring and observability (Datadog), with clear ownership, meaningful alerts and reduced alert noise.
Define and track SLAs, SLOs and platform KPIs, and use dashboards and trends to anticipate risks and steer improvements.
Plan and run disaster recovery and resilience exercises, and close the gaps they reveal.
Drive performance and resilience testing together with the squads, and apply quality gates for critical journeys and releases.
Plan cloud capacity and seasonal readiness, and contribute to FinOps and cost optimisation of the platform.
Coordinate squads, vendors and business stakeholders during escalations and outages, and keep incident hygiene and ticket quality high.
Contribute to the platform operations strategy together with the Platform Lead and architects, and coach squads on an operations assurance mindset.
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