When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
The Risk Manager is responsible for leading the hospital’s Risk Management office and driving a culture of safety, accountability, and continuous improvement. This role oversees all aspects of claims management, event reporting, and risk reduction strategies to protect patients, staff, and the organization.
Job Description:
Schedule: Full-time, 40 hours Monday-Friday days.
Duties/Responsibilities:
- Under the guidance of the Director of Quality and Patient Safety and Senior Leadership—and in collaboration with key stakeholders—advance a culture of safety, continuous performance improvement, and high reliability. This includes leading interdisciplinary teams, delivering training, and driving initiatives that strengthen the hospital’s commitment to patient-centered, high-performance care.
- Oversee the Risk Management Office for BID–Plymouth, including all phases of actual and potential claims management. Identify exposures to loss, analyze organizational impact, and serve as liaison with CRICO, legal counsel, and insurance carriers to minimize organizational risk.
- Direct and manage the Safety Event Reporting system as a cornerstone of the hospital’s safety program. Ensure timely investigation (within 72 hours) of sentinel events, near misses, and adverse events, with appropriate follow-up and communication to leadership.
- Lead Root Cause Analyses (RCA)/ Collaborative Case Review (CCR), Failure Mode and Effects Analyses (FMEA), and other performance improvement initiatives to address system vulnerabilities. Develop corrective action plans and drive initiatives that promote high reliability and prevent recurrence.
- Support providers in disclosure conversations with patients and families. Meet with patients, families, and staff to address concerns with clarity, compassion, and professionalism, fostering positive relationships and constructive resolutions.
- Collaborate with Nurse Directors, Managers, Medical Staff Officers, and other leaders to track and trend adverse outcomes, medical malpractice claims, and complaint/grievance responses, ensuring timely, respectful, and comprehensive resolution of patient concerns.
- Design and deliver Risk Management education, including orientation, ongoing training, and targeted programs for staff and physicians. Promote awareness, safety practices, and risk reduction strategies across the organization.
- Serve as the hospital’s agent for service of legal process, coordinating litigation-related activities such as record requests, interrogatories, depositions, and employee preparation. Provide guidance and counsel to staff involved in legal proceedings.
- Act as the primary hospital contact for regulatory agencies, including the Massachusetts DPH, the Boards of Registration in Medicine and Nursing, and the Joint Commission. Lead investigations and responses to adverse events, and oversee required reporting of serious events, including Safe Medical Devices Act compliance and equipment recalls.
- Report regularly to Administration and other governing bodies on the hospital’s risk experience, claims activity, and continuous improvement efforts aimed at optimizing patient care outcomes and organizational resilience.
- As a core member of the Division of Quality and Patient Safety, contribute to the design and implementation of strategies that build highly reliable clinical systems and continuously improve patient safety outcomes.
It is understood that this is a summary of key job functions and does not include every detail of the job that may reasonably be required.
Education/Experience Required:
- Bachelor’s Degree in Healthcare (Nursing or Allied Health)
- Current Massachusetts license to practice from MA Board of Registration
- At least 2 years of experience in Healthcare Risk Management or Patient Care Management required. Risk Manager experience in acute care setting preferred
- Proven ability to function independently and communicate effectively at all levels of an organization required.
- Must be able to demonstrate knowledge and experience in fundamentals of performance improvement, patient safety and risk management (Root Cause Analysis, Failure Modes Effects Analysis, Disclosure, basic statistics, run charts, control charts etc.)
- Must have strong organizational, analytical and computer technology skills (Word, Excel and PowerPoint); Database experience preferred.
- Strong written and verbal communication skills
- Good listening skills
- Comfortable in emotionally charged settings with patients, families and / or staff
- Experience in conflict resolution
- Prior experience in direct responsibility for regulatory affairs and claims management strongly preferred
Registration/Certification:
- Certification in risk management (CPHRM) or obtained within the first 1 year of employment
Physical/Environmental Requirements
This job requires frequent bending, carrying, pulling, pushing, reaching, standing, stooping, walking and lifting over 10 lbs. There will be occasional need for climbing stairs, lifting in excess of 50 – 100 lbs and sitting. Constant use of hearing, sight and speech. Frequent use of smell and touch. Frequent keyboard and telephone use. Constant concentration and problem solving.
Pay Range:
$110,011.00 USD - $159,994.00 USD
The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled