Customer Relations Specialist - Eurofins Built Environment Testing East - Cherry Hill, NJ

Do you have customer service and data entry experience? Interested in working in a laboratory setting? Eurofins Built Environment Testing East is seeking a Customer Relations Specialist for our new Cherry Hill, NJ location.

Position Summary: Client Relationship Specialist is responsible for facilitating the day-to-day communication between our clients and our laboratories, ensuring exceptional client experience, and performing tasks within the various login departments.

Essential Duties and Responsibilities: 

• Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner. 
• Advise walk-in clients about service information and project preparation. 
• Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication. 
• Unpack shipments and document receipt of sample. 
• Update client and project data records in LIMS and CRM software systems. 
• Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes. 
• Ability to assist with administrative tasks as necessary. 
• Teamwork is the foundation of success at Eurofins; will perform other tasks as needed across departments.