We are looking for a Senior Full Stack Engineer to design, develop, and support scalable cloud-native applications that power Workforce Management (WFM), Customer Experience (CX), and operational business processes. You will use Java and Spring Boot to develop scalable backend services, React with TypeScript to create responsive user experiences, and Node.js where appropriate for supporting components. The role suits a hands-on engineer with strong software development fundamentals who can take features from technical design through implementation, testing, deployment, and production support. Experience with Workforce Management (WFM), Customer Experience (CX), or contact center solutions is an advantage
Responsibilities:
- Design, develop, test, and maintain scalable backend services using Java, Spring Boot, and established software engineering practices.
- Build modern web applications using React, TypeScript, reusable components, responsive layouts, and accessible interaction patterns.
- Develop and consume REST APIs using an API-first approach; maintain clear OpenAPI/Swagger contracts and error handling.
- Design modular, maintainable solutions using microservices and appropriate object-oriented and event-driven design patterns.
- Use Node.js where appropriate for lightweight services, backend-for-frontend components, integrations, or development tooling.
- Design and optimize PostgreSQL data models and queries with attention to integrity, performance, and audit history.
- Design and implement reliable integrations with internal and external systems using REST APIs, webhooks, messaging, and other appropriate integration patterns.
- Containerize applications and contribute to cloud-based deployment patterns, configuration management, and environment consistency.
- Build and maintain Jenkins-based CI/CD pipelines with automated testing, quality gates, and repeatable deployments.
- Instrument applications with structured logging, metrics, tracing, and actionable error reporting.
- Troubleshoot functional and production issues and improve application performance, resilience, scalability, and maintainability.
- Collaborate with Product, UX, QA, DevOps, Architecture, and other engineers through design sessions, code reviews, planning, and continuous improvement.