Senior receptionist

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Overview:

The Senior Receptionist acts as the team lead of reception team, the point of contact for visitors, clients, and employees, ensuring an exceptional and seamless front-of-desk experience. This role combines advanced customer service, supporting office operations and mentoring junior reception staff. The Senior Receptionist upholds the highest standards of professionalism and confidentiality, always representing the institution’s values.

Requirements:

·        Bachelor’s degree in business, Finance, Hospitality Management, or a related field

·        Minimum 5~8 years’ experience in a receptionist, front desk, or hospitality role, preferably within a financial or corporate environment

·        Professional appearance and exemplary personal presentation

·        Fluency in English; proficiency in additional languages is an asset

·        Outstanding verbal and written communication skills

·        Superior attention to detail and organizational abilities

·        Discretion and proven ability to maintain client confidentiality

·        Advanced proficiency in MS Office and software systems

Work Standards:

·        Greet high-net-worth clients and VIPs with a personalized, professional welcome, setting the standard for all reception staff

·        Oversee visitor logs, booking systems, and security protocols, ensuring strict compliance and accuracy

·        Handle sensitive client information with the utmost confidentiality and discretion

·        Handle complex or escalated client inquiries and resolve issues efficiently

·        Process client appointments and ensure minimal wait times, optimizing front desk workflows

·        Maintain a pristine reception area that reflects the institution’s prestige and values

·        Assist clients or direct them to the appropriate personnel

·        Demonstrate strong crisis management and problem-solving abilities, especially in challenging situations

·        Maintain composure and professionalism under pressure in a fast-paced environment

·        Ensure adherence to all regulatory compliance standards and policies

·        Participate in continuous improvement initiatives for front-of-desk operations

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.