Senior Engineering Operations Specialist

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities:

Project Initiation and Planning:

• Lead document review, solution summary, renewal and join project kickoff meetings to assess client needs and infrastructure
• Provide content for solution development
• Lead key subject matter expert sessions

Technical Expertise (preferred):

• Demonstrate deep understanding of relevant products, including CAR tools, Dynamic Service and OnePM
• Articulate our pillars of services, including platform and MTS solutions
• Develop and maintain engineering playbooks, logbooks, SSOW, and SOP / EOP templates
• Develop and maintain engineering training material
• Identify and map client engineering processes to JLL processes

Client Engagement:

• Prepare and deliver client presentations / client write ups
• Prepare and deliver all key engineering transitions based on the document checklists
• Review and provide input on client Business Continuity Plans (BCP), provide and update Emergency Response Plans (ERPs)
• Establish, updated and validate incident and escalation call trees
• Identify access requirements to client systems (BMS, SharePoint, compliance, etc.)
• Validate client systems

Team Leadership and Development:

• Support early onboarding of key engineering roles
• Provide initial virtual training of engineering technicians
• Provide initial review of new engineering roles
• Provide, review and update standard engineering job descriptions to HR
• Initiate skill assessments for onboarded staff
• Develop and implement engineering training plans
• Conduct interviews for key engineering roles
• Provide engineering talent with growth opportunities

Quality Assurance and Risk Management:

• Investigate incidents and provide recommendations
• Develop, validate and maintain engineering risk registers
• Conduct site due diligence assessments
• Review and improve adoption status of client-facing programs like RCM

Commercial and Operational Support:

• Contribute to individual commercial elements including and such as calculation of man hours and gearing ratios
• Utilize platforms for recording pricing data to ensure uniformity
• Provide manpower utilization to work orders / GFAs etc.
• Engage in and review status based on SLAs
• Establish, review and validate Engineering KPIs like Uptime and Response times
• Customize JLL BCP Playbook and Site Field Manual for account teams and all other key transition activities

Continuous Improvement:

• Participate in the Engineering Fraternity to share knowledge and best practices
• Stay updated on industry trends and emerging technologies

Qualifications:

• Bachelor's degree in Engineering or related field; Master's degree preferred
• 5+ years of experience in engineering solutions, preferably in a consulting or client-facing role
• Strong knowledge of engineering processes, tools, and methodologies
• Excellent leadership, communication, and presentation skills
• Proven ability to manage complex projects and client relationships
• Experience with business continuity planning and risk management
• Proficiency in relevant software and platforms (e.g., BMS, SharePoint, CAR tools)

This challenging role offers the opportunity to work with diverse clients, lead innovative engineering solutions, and contribute to the growth and success of our organization.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.