Helpdesk

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Role Purpose

The Helpdesk Operator is responsible for delivering day-to-day services within the Facilities Helpdesk Administration Team. The role combines technical and customer service skills to ensure efficient handling of requests, accurate documentation, and effective communication with clients, site staff, JLL colleagues, and vendors.

Key Competencies

• Customer & Client Focus: Deliver exceptional customer service to build valuable long-term relationships with colleagues, customers, and clients.
• Impact and Influence: Communicate effectively to build relationships and interact appropriately with others.
• Continuous Improvement: Seek to raise standards and improve quality of performance and service.
• Working with Others: Work effectively and professionally with others to achieve desired results.

Job Responsibilities

• Ensure all company and Site Engineering policies and procedures are adhered to.
• Ensure all work is carried out in a safe and compliant manner in line with appropriate industry standards.
• Provide telephone and e-mail cover for Helpdesk requests during normal working hours.
• Generate daily work lists for facilities technicians.
• Generate weekly/monthly helpdesk reports for site KPIs.
• Provide administration support to the JLL Management team.
• Perform general office administration duties (filing, scanning, etc.).
• Liaise with internal/external contractors to follow up on service calls and ensure timely closure.
• Perform audits on all site conference facilities.
• Print off site drawings as requested.
• Assist with uploading information onto the CMMs system.
• Create and manage Purchase Orders on Ariba-Buy on Demand as requested.
• Complete any other requests from management as required.

Knowledge, Skills, and Experience Required

• Excellent use of English (written and spoken).
• Practical and effective problem-solving skills.
• Strong knowledge of Microsoft Office software (Excel, Word, PowerPoint).
• Ability to deal effectively with internal and external customers.
• Ability to work alone and as part of a team.
• Customer service experience in a fast-paced environment (distinct advantage).
• Ability to multitask and prioritise workload appropriately.
• Flexibility regarding working hours.

Infrequent Duties

• Report and take action on customer/client complaints, compliments, and incidents (accident, fire, theft, loss, damage, unfit food, or other irregularities).
• Attend meetings and training courses as necessary.
• Providing support to the Finance Team when required (i.e holiday cover/back-up)

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.