About the Role:
At TELUS Digital, we believe that safety is a continuous process, not a one-time check. As an AI Safety & Policy Associate, you are the primary guardian of our AI training datasets. You will join our AI Community as a specialist dedicated to identifying, labeling, and mitigating risks at the data level. While our Strategists design the rules, you are the one who applies them to thousands of complex scenarios to ensure the model learns what is right, what is wrong, and what is a "gray area." At TELUS, your daily work directly prevents harmful AI behaviors before they ever reach a user.
What You’ll Do (Key Responsibilities):
Safety Annotation: Evaluate AI-generated responses against strict safety rubrics, flagging content that contains bias, misinformation, or prohibited topics.
Harmful Content Classification: Categorize various types of "harm" (e.g., hate speech, self-harm, or illegal acts) to help the model understand specific boundary lines.
Fact-Checking & Grounding: Verify the factual accuracy of model claims using reliable external sources to prevent "hallucinations."
Guideline Application: Apply complex policy documents to "edge cases"—scenarios where the answer isn't clearly right or wrong—to ensure consistent model alignment.
Feedback Loop Participation: Report recurring model weaknesses to the Governance Leads to help refine and update our global safety policies.
Qualification path
What You Bring (Mandatory Qualifications):
Education: Minimum of a Bachelor’s Degree in any field. (Preferred: Humanities, Social Sciences, Communications, or Law).
Native Language: Native-level proficiency in your primary language is mandatory. You must understand the cultural "slang" and subtle context that signifies harm in your region.
English Proficiency: Minimum B1 (Intermediate) level English to follow community guidelines and log safety reports.
Detail Orientation: An exceptional ability to spot small errors and remain focused during repetitive, high-stakes analysis.
Assessment:
In order to be hired into our community, you’ll go through a subject-specific qualification exam that will determine your suitability for the position and complete ID verification.
Payment:
Currently, pay rates for experts range from $18 - $50 USD per hour
Our Payment terms are defined for each project.
Why Join the TELUS Digital AI Community:
Community Connection: Work remotely as part of a 1M+ diverse global AI Community of contributors and experts.
Impactful Expertise: Use your native language and academic degree to shape real-world AI systems and products used by millions every day.
Hands-on Innovation: Gain experience in the latest AI research, evaluation, and fine-tuning methodologies.
Global Collaboration: Collaborate with a network of specialists across 20+ domains and 500+ languages and dialects.
Flexible Engagement: Manage your own schedule while making a meaningful impact on the future of technology.
TELUS Digital AI Community
Our global AI Community is a vibrant network of more than one million contributors from diverse backgrounds who help customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and contribute to the development of innovative AI technologies used by some of the world's largest brands.
Independent Contractor Relationship
This opportunity is offered on an independent contractor basis. Contributors have the flexibility to choose when and how much they work, subject to project availability and quality requirements. This opportunity is not and should not be construed as creating an employment relationship with TELUS Digital.
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