This role will be responsible for performing the end-to-end processes of billing which includes invoice creation & credit note cancellation servicing at least one or more region.
Responsibilities & Duties
- Role includes assisting Team Lead and supervising a team, resolving complex issues, and driving process improvements to enhance efficiency and accuracy
- The position acts as a critical support role to the Team Lead, ensuring adherence to internal controls and compliance with organizational policies.
- Performing end-to-end Billing activities and follow established policies, procedures, and management guidance.
- Manage the daily activities by ensuring timeliness and meeting all required SLA.
- Work closely with the team, team lead/manager and relevant offshore and onshore teams within O2C Tower in reaching goals and accomplishing the team vision.
- Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.
- Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.
- Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.
- Participate in governance meetings with Operations Team and/or clients.
- Provide guidance and training to team members to improve productivity and performance
- Supervise the processing of various Billing types (T&M, Lumpsum, Percentage etc.).
- Review and resolve escalated issues related to billing with the Onshore team.
- Generate, review, and analyze weekly, and monthly revenue reports.
- Assist in month-end and year-end closing activities related to accounts receivable.
- Identify trends in discrepancies and propose preventive measures.
- Collaborate with the Team Lead to identify opportunities for process improvements and implement best practices.
- Partner with IT and finance teams to optimize ERP systems for enhanced Billing processes.
- Serve as a point of contact for internal and external stakeholders regarding process queries.
- Address critical issues and recommend resolutions to the Team Lead within the prescribed turn-around time.
- Perform transition-related activities such as process training & desktop procedures creation.
- Contribute in various and simultaneous process improvement initiatives to streamline processes and improve customer experience.
- Support the Team Lead in report preparation by providing analysis and recommendation within established guidelines and procedures.
- Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.
- Assist in process trainings and knowledge transfers for new hires and may perform peer reviews as needed.
- Perform various billing tasks in compliance with service level agreement, process, policies, and procedures.
- Manage complex billing transactions and perform quality review of invoices.
- Monitor assigned projects and collaborate with Stakeholders to ensure invoices are submitted to the clients timely and accurately.
- Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues
- Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
- Assist junior team members to address process related concerns