This role will be responsible for performing the end-to-end processes of billing which includes invoice creation & credit note cancellation servicing at least one or more region.
Responsibilities & Duties
- Perform end-to-end billing tasks in compliance with approved billing policies & procedures, accounting standards, SOX, internal controls and within the approved service level agreements.
- Assigned invoices may range from moderately complex to complex transactions.
- Update client billing information and instructions and billing rates.
- Gather and review backup documentations for billing purposes.
- Perform revenue recalculation steps in Oracle.
- Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.
- Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.
- Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.
- Participate in governance meetings with Operations Team and/or clients.
- Perform varied simple periodic and ad hoc tasks assigned by the Billing Team Leader or Billing Manager.
- Address critical issues with the guidance of Team Leader within the prescribed turn-around time.
- Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
- May support Team Lead in data gathering and report generation
- Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
- Perform transition-related activities such as process training and desktop procedures creation.
- Support selected simple process improvement initiatives to streamline processes.