Tier 2 Analyst, Global HR Technology Services

Primary Responsibilities

• The Tier 2 Analyst, Global HR Technology Services will be a key contributor in sustaining and enhancing our Workday support steady-state operations.
• The successful candidate will be in the frontlines of our support to HR users from all 5 regions where SGS has a presence and will partner with our in-house Global HR Technology Team in the design, configuration, testing and deployment of Workday.

Specific Responsibilities

• The successful candidate will join our team who delivers Tier 2 Workday services to SGS. Accountabilities will include:
  • Handles support escalations from Tier 1 (local/regional super users). Manages incidents to ensure excellent customer service and quality incident management data for continuous improvement.
  • Executes mass upload of data using EIB including testing and deployment.
  • Configures recurring and/or simple setup values
  • Stands as an SME for the use of Workday by answering regular how-to questions.
• Supports functional analysts with Workday configuration, testing and reporting.
• Provides report generation services or preparation of Excel source files for internal HR Technology analytics.
• Supports the Global HR Technology Services Manager with maintenance of documentation and continuous improvement of services.