Act as VEOLIA point of contact for the customer. Develop relationships with customer and manage client portfolio; be the leader in frontline dealing with customer on demands and deliveries.
• Work in close cooperation with Singapore Service Leader, service center leader and sales/proposal team to deliver work orders / projects and resolve customer issues.
• Liaise with procurement, 3rd party vendors/contractors for quotations, site surveys, orders, deliveries and work executions
• Initiate & implement required modification and retrofit projects (Value-Added Projects)
• Manage a team of specialists and various subcontractors for works execution. Provide guidance to the team on technical, resources, skills / knowledge and reporting to achieve services excellence.
• Manage and execute ad-hoc services / small projects (managerial & hands-on)
• Implement and promote VEOLIA EHS and Ethics policies. Manage service orders and assignments incompliance with applicable regulations and encourage good employee safety practices. Ensure permanent link with EHS leaders to improve EHS culture and comply to all company, customer and regulatory requirements.
• Maintain availability on a 24-hour per day/365 day per year call basis to ensure coverage for FSR duties, EHS and production emergencies
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