We are looking for a Senior Software Engineer (Senior ServiceNow Developer) to join the Sopra Steria Polska team and contribute to the projects for our clients.
Note that we can only offer cooperation to people who are located in Poland and have EU citizenship.
Responsibilities:
- Participate in ServiceNow implementation, enhancement, and optimization projects.
- Analyze business requirements and translate them into scalable ServiceNow solutions.
- Design, configure, and develop solutions on the ServiceNow platform, primarily within the ITSM module.
- Develop and maintain workflows, integrations, catalog items, business rules, script includes, and other custom platform components.
- Implement new functionalities and enhancements in accordance with business and technical requirements.
- Troubleshoot complex issues, perform root cause analysis, and implement long-term solutions.
- Review, optimize, and refactor custom code to ensure performance, maintainability, and compliance with ServiceNow best practices.
- Support platform upgrades, patches, and releases, including testing and validation activities.
- Monitor and maintain integrations and APIs to ensure reliable platform operations.
- Maintain up-to-date technical documentation for configurations, integrations, and custom developments.
- Collaborate with stakeholders, consultants, and Agile teams to deliver high-quality solutions.
- Recommend and implement continuous improvements to enhance platform functionality, performance, and user experience.