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Portfolio Services Lead – Fortune 100 Technology Account
North & South America | M3
Preferred Markets: Atlanta, San Francisco, Seattle
Position Overview
The Portfolio Services Lead owns TM service delivery, team management, and reporting consistency for a Fortune 100 Technology account across North and South America, meeting contractual obligations and client's outsourcing objectives for cost savings, consistent execution, and risk management.
This role sits within a fast-paced technology client environment. The ideal candidate leads with strong portfolio strategy instincts, working upstream of transaction triggers to anticipate client needs, while operating with the agility and speed of execution this client expects.
Portfolio Strategy & Upstream Planning
· Sets the vision and strategy for the North/South America account plan, ensuring exceptional client delivery
· Develops multi-year transaction roadmaps that anticipate real estate needs ahead of individual deal triggers
· Sets prioritization frameworks, deal pursuit criteria, and execution timelines to optimize portfolio performance
· Runs financial analysis on transaction alternatives, including lease-vs-buy decisions and term optimization
· Builds business cases for real estate decisions, incorporating occupancy cost, benchmarking, and risk
Client/Stakeholder Management
· Serves as single point of contact for TM service delivery and escalations
· Turn Client Requirements and Transaction Strategy into Actionable Objectives
· Owns TM contractual obligations to the client
· Manages relationships with key stakeholders across client 's organization
· Develops and implements the account business plan
Leadership
· Aligns team priorities with client's key business drivers
· Attracts, hires, and retains top talent; builds team performance through coaching and feedback
· Acts as player-coach, personally engaging on select high-priority or complex transactions
Financial Management
· Owns account financial targets, including revenue, expenses, and debtors
· Design growth strategy to meet client targets, and identifies cross-sell opportunities for JLL products
· Meet targets, ensuring costs and incoming revenue are balance and managed properly.
· Tracks fee collection and accounts receivable
Contract Management
· Ensures contract adherence and achievement of KPIs, service levels, and other contracted metrics
· Runs the change control process and manages account governance
Operations Leadership
· Manages all delivery resources, including team recruitment and performance assessment
· Owns direct reports' professional development and account succession planning
· Drives adoption of technology systems and reporting suited to a fast, high-volume portfolio
· Builds and maintains SOPs that keep pace with the account's speed of change
· Drives consistency in governance, reporting, and systems across North and South America
· Prepares QBRs and supports Lease Administration and PDS teams, as applicable
Qualifications
· 10+ years in Transaction Management or Corporate Leasing
· Track record building portfolio strategy and multi-year transaction roadmaps; upstream planning exposure a plus
· Experience managing multi-country account structures across North and South America
· Strong financial modeling skills, including lease-vs-buy analysis and business case development
· Experience in a fast-paced, technology, or high-growth client environment preferred
· Tertiary qualifications in Real Estate and/or Finance advantageous; comfortable owning account P&Ls
Critical Competencies for Success
· Deep understanding of JLL's TM process and its impact on service delivery (SOW)
· Agility and comfort operating at the speed expected in a technology client environment
· Strategic thinking paired with hands-on execution across a multi-region, integrated account
· Capacity to deal with ambiguity and solve complex problems effectively
· Ability to connect technical matters with financial, risk, and operational impact
Other Personal Characteristics
· Superior client relationship skills; comfortable addressing challenging issues
· Thrives in a fast-paced, rapidly changing environment
· Strong communicator with executive presence
· Able to work independently across time zones and geographies while remaining a strong team player
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Expected compensation for this position:
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
Remote –Atlanta, GA, Olympia, WA, San Francisco, CAIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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