Concierge / Admin Assistant (Part-time)

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world!

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this opportunity involves:

As an Administrative Assistant, you'll be the welcoming face of our shopping centre, setting the tone for every visitor's experience from the moment they arrive. In this role, you'll ensure our reception operates seamlessly while supporting vital administrative functions across property and marketing operations. You'll manage everything from the switchboard and tenant registers to customer service bookings and marketing activations. At JLL, we embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, and this position offers hands-on exposure to retail property management while allowing you to develop skills across customer service, administration, and emergency management. Your attention to detail, professionalism, and commitment to exceptional service will directly contribute to the smooth operation of the centre and the satisfaction of tenants, customers, and colleagues alike.

Key Responsibilities include:

• Manage the Reception Switchboard, ensuring it is staffed at all times and that all calls are answered promptly with professionalism and care
• Greet and assist customers, contractors, and visitors who enter the Reception area, delivering a consistently high standard of customer service
• Maintain and regularly update all Shopping Centre registers, including Tenant Phone Lists, After Hours Contact Lists, Insurance Records, Bank Guarantees, Contractors Lists, and Public Liability Registers as directed
• Oversee the archive management system to ensure all records are current, accurate, and easily accessible
• Manage the lost and found register and process, ensuring items are logged, stored securely, and reunited with their owners efficiently
• Keep Reception, Utilities Area, Boardroom, and general office spaces clean, organized, and presentable at all times
• Coordinate bookings for customer services such as wheelchair and mobility equipment, ensuring availability and excellent service delivery
• Assist with collecting and entering tenant sales figures monthly and traffic figures daily to support centre reporting and insights
• Support marketing activations and events, manage community bookings on the SML run sheet, and maintain the community notice board with weekly updates

Sounds like you? This is what we're looking for:

• Proven experience in an administrative, receptionist, or customer service role
• Excellent verbal and written communication skills with a strong customer service orientation
• High level of proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Strong organizational skills with meticulous attention to detail and accuracy
• Ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced environment
• Professional presentation and demeanor at all times
• Previous experience in retail property management, shopping centre operations, or commercial real estate (preferred)
• Familiarity with tenant coordination, contractor management, or property administration processes (preferred)
• Understanding of financial documents such as invoices, bank guarantees, and insurance certificates (preferred)

Benefits:

Great employee discounts off fitness, wellbeing & other renowned brands

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia's #1 Commercial Real Estate firm

Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.  This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognize and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Apply today, quoting job reference number REQ537800

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.