Job Overview
- Ensures that the quality of task completion is acceptable and accurate by reviewing the daily work produced by the team.
- Ensures that the work is meeting the required specifications/procedures and requirements through daily audits.
Essential Functions
- Responsible for auditing quality and providing feedback to Service Delivery Team.
- Prepares QA daily, weekly and monthly reports and interacts with operations and support groups regarding quality improvements.
- Ensure adherence to client standards and recommends/develops actions plans/process improvements, if necessary to contain and correct quality problems.
- Organize process documents and make sure it is always up to date.
- Perform regular and special audits as requested by Client Teams to suit their need.
- Assist Service Delivery teams on investigating client escalations and resolve issues.
- Evaluate and discuss problems relating to accuracy scores, quality, efficiency, non-conformance and other major discrepancies with operations and support counterparts.
- Conduct coaching, QA talk and qualify new hire for process certification.
- Support QA initiatives/projects for quality, process improvements.
- Comply with Time Keeping Standards & Policies in Sprout, PSA and Team Utilization Tracker.
- Analyse client performance and conduct monthly presentation with stakeholders.
- Monitor and drive error correction
- Manage and resolve 1st level audit dispute raised by auditee
Qualifications
- Bachelor's Degree Or equivalent work experience Pref
- 1 -2 years Quality Assurance experience in pharmaceutical, technical, or related area. Equivalent combination of education, training and experience.
- Willing to work in night shift
- Amenable to work in Mckinley Taguig
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.