Ensuring compliance with the HydraForce Warranty Returns process:
Allocation of Return Materials Authorisations (RMAs) using appropriate software from customer request, or following receipt of hardware, within timescales agreed between customers and HydraForce, ensuring all relevant supporting documentation is included.
Ensure first stage containment actions are implemented within agreed timescales
Carry out first stage verification of returned product against engineering drawings, ensuring validity and accuracy of components
Complete visual, dimensional and contamination analysis of components and assemblies on receipt of return
Initiate and coordinate testing of product, liaising with internal departments to ensure investigations are completed correctly and in accordance with company policies, meeting agreed timelines
Review and discuss investigation results with relevant internal departments on receipt of report ensuring reports have been completed accurately, comprehensively and within agreed timescales. Ensure the system accurately reflects investigation results
Issue reports to customers with full supporting documentation via agreed communication methods; email or uploading through customer websites.
Issue reminders to customers regarding disposition of product within designated timescales and in accordance with agreed procedures; issuing relevant notices if no response is received
Confirm hardware is disposed of correctly in accordance with company policy and legislation
Provide support to the Manufacturing & Process Engineers to ensure hardware, systems and processes are implemented to eliminate production related defects by the use of appropriate procedures, eg FMEA I 5 Whys
Liaise with Accounts to ensure that all claims, when financially reconciled correctly, are closed upon completion
To support the Quality team with Assurance Inspection Plans as required to meet business needs
Provide cover for colleagues as necessary to ensure service levels are maintained
Hunt on autopilot
New Warranty Technician jobs in Birmingham, in your inbox.
The boar re-runs this search every day and emails you what’s new — scraped straight from company career sites, no recruiter spam. Free.