The Front Desk Attendant at the Thayer Sports Center serves as the primary point of contact for visitors, providing exceptional customer service and performing various administrative tasks.
Key Responsibilities:
Customer Service:
- Greet and assist visitors and customers in a friendly and professional manner.
- Provide information about the facility, events, and services offered.
- Handle inquiries and resolve issues promptly and efficiently.
- Answer phone calls and direct them to the appropriate personnel.
- Maintain a clean and organized front desk and lobby area.
Administrative Tasks:
- Perform general office duties such as filing, photocopying, and data entry.
- Manage scheduling and reservations for events and facility use.
- Maintain accurate records and logs of daily activities and transactions.
Parking Lot Monitoring:
- Monitor the parking lot to ensure the safety and security of the facility.
- Report any suspicious activities or security concerns to the appropriate authorities.
Payment Collection:
- Collect payments for public skating events, open hockey sessions, and other activities.
- Issue receipts and maintain accurate records of transactions.
- Ensure that all payments are processed correctly and securely.
Event Participation Monitoring:
- Verify that all customers attending events have paid the appropriate fees.
- Ensure that all participants have signed the necessary waivers and forms.
- Monitor compliance with facility rules and regulations.
Qualifications:
- High school diploma or equivalent.
- Previous experience in customer service or administrative roles preferred.
- Strong communication and interpersonal skills.
- Ability to handle multiple tasks efficiently and effectively.
- Basic computer skills, ability to adapt to and learn new programs.
- Ability to work flexible hours, including evenings and weekends.
Physical Requirements:
- Ability to sit or stand for extended periods.
- Ability to lift and carry up to 25 pounds occasionally.
- Ability to withstand a colder atmosphere during minimal periods inside the ice arena.
Work Environment:
- The role is primarily performed in an indoor office setting but includes monitoring outdoor parking areas.
- Interaction with a diverse group of customers and staff members.
Availability:
- Friday night and weekend shifts available.