Primary Responsibilities
To create, maintain and develop all aspects of the SGS TFS software products and to play a proactive role in the innovation and development of new software.
To provide 2nd or 3rd line support of software if/when requested, and ensure prompt resolutions to identify issues.
Help create innovation within the development team
Specific Responsibilities
At all times, complies with SGS Code of Integrity and Professional Conduct.
Work with development team to improve and extend the functionality of existing products and services.
Assist in the development of new tools and processes to improve productivity.
Maintain high standards of software development, ensuring release call logs maintain a high initial pass rate.
Monitor and maintain all software systems and services to ensure our customer SLA’s are maintained.
Update software specifications and documentation in accordance with team working practices.
Configure and implement customer systems based on requirement specifications.
Liaise with Help Desk to assist in investigating customer faults and queries.
Maintain and apply updates to hosted and customer systems.
Where required, investigate and implement new methods, functionality or systems within the SGS software architecture.
Remains familiar with SGS quality assurance procedures.
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