Facilities Administrator and Receptionist

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Summary As the front-line representative for our facilities management team, you are the welcoming face and first point of contact for the site. This role blends exceptional front-of-house customer service with vital administrative support for daily building operations, ensuring a seamless, safe, and professional environment for all clients, employees, and visitors.

Key Responsibilities

• Front of House Excellence: Greet guests, employees, and clients with professionalism and enthusiasm. Manage visitor registration, issue access badges...
• Facilities Helpdesk & Liaison: Act as the primary bridge between building occupants and the FM team. Log facility issues, route maintenance tickets to the appropriate staff, and follow up to ensure prompt resolution.
• Vendor & Contractor Coordination: Welcome and sign in external contractors. Ensure vendors are briefed on basic site safety protocols and seamlessly directed to their work areas.
• Site Presentation & Event Support: Maintain the pristine appearance of the reception area and meeting rooms. Assist the wider FM team with meeting room bookings, event setups, and ad-hoc logistical requests.
• Health, Safety & Security: Serve as the "eyes and ears" of the facility. Monitor front-desk access control, report cleanliness or safety hazards immediately, and assist with logging incident reports.

Requirements & Qualifications

• Experience: 2+ years of experience in reception, corporate front-of-house, or hospitality. (Prior experience working within a facilities management, property management, or corporate real estate environment is highly advantageous).
• Customer Focus: A proactive, "can-do" attitude with a passion for anticipating client needs and delivering "WOW" customer service in a corporate setting.
• Communication: Exceptional verbal and written communication skills. Ability to effectively and professionally interact with senior executives, general staff, and external contractors.
• Organization & Multitasking: Highly organized with the ability to manage busy front-desk foot traffic while processing facility requests and administrative tasks.
• Problem-Solving & Tech Savvy: Solution-oriented with the ability to navigate ambiguity. Comfortable using or learning visitor management systems and FM ticketing/helpdesk

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.