Communicate with the client and manage client expectations on resourcing needs, project and programme performance, risks, status reporting, and issues escalation
Direct all phases of the delivery process for large and high-profile clients including procurement, contracting, planning, tracking, and execution
Provide formal supervision to direct report employees in Canada, the US and EMEA. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
Ensure that contract procurement, negotiation, execution, administration, and closeouts are accurate, timely, and compliant.
Develop new business growth and maintain existing business relationships.
Maintain full responsibility for the financial performance of market, program, and client accounts.
Identify complex project risks, lead reviews, and develop risk mitigation and backup plans.
Apply deep knowledge of multiple disciplines, broad industry knowledge, and commercial awareness. Drive financial and functional performance within disciplines and across business.
Lead by example and model behaviors that are consistent with Turner & Townsend values. Negotiate with senior management, customers, and external parties of divergent interests to reach an agreement of strategic importance while being guided by the business segment and the organization's functional strategy.
Conceptualize new methods, techniques, processes, and standards across job disciplines or functions.
Direct the resolution of highly complex or unusual business problems by applying advanced critical thinking.
Work in partnership with the Account Alliance Director, Facility Management teams, Transaction teams, Procurement and other teams to provide a fully integrated and seamless service.
Ensure that all account KPI’s and SLA’s are achieved.
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