Digital Communications Project Manager

• Knowledge of project management principles, concepts and practices, including Agile, Waterfall or hybrid.

• Able to translate complex technical and clinical information into clear and creative actionable project deliverables and key messaging for diverse audiences.

  • Knowledge of IT concepts and basic operating principles of data communications and information systems hardware and software.

• Strong copywriting and storytelling skills with experience developing content assets in line with organizational style guides (e.g. articles, emails, videos)  

• Able to build consensus among diverse stakeholders, using negotiation and diplomacy to align priorities and resolve conflicts.

• Meticulous attention to detail, with demonstrated ability to independently proofread and quality-check content for accuracy, grammar, consistency, formatting and adherence to organizational style

• Knowledge of file maintenance and report generation methods.

• Proficiency with project management and collaboration tools (e.g., Microsoft Teams, SharePoint, ServiceNow).

• Strong organizational, problem-solving, and analytical skills to assess project performance, measure results and identify improvement opportunities.

• Understanding of best practices for digital communications, content management systems, and multi-channel campaign execution.

• Ability to manage competing priorities, manage ambiguity, and thrive in a fast-paced environment.

• Comfortable presenting project plans and updates to stakeholders.

• Skilled at building relationships and facilitating collaboration across diverse teams and stakeholders

• Be able to work independently on projects, and collaboratively when needed.

Role Overview Day-To-Day

Project Management (55%)

• Assist in developing project goals, scope, success metrics and work plans in collaboration with stakeholders, using recognized project management methodologies and in alignment with Digital strategy.

• Create and maintain detailed project plans, timelines, track milestones, and proactively manage risks and dependencies across workstreams to ensure deliverables are completed on time and within scope.

• Lead cross-functional teams including technical, clinical, and business stakeholders; facilitate decision-making and consensus-building.

• Monitor project progress and proactively resolve issues, escalating to leadership as needed.

• Prepare and deliver project updates, documentation and status reports to stakeholders.

• Represent Digital Communications in workgroups and meetings, demonstrating diplomacy and collaboration.

• Manage vendor relationships to ensure delivery meets project scope, budget and quality expectations.

• Identify opportunities to streamline workflows and enhance project delivery.

• Coordinate testing, go-live readiness, and post-implementation support activities as applicable.

Project Execution & Asset Development (35%)

• Lead planning, execution, and delivery of Digital projects, ensuring they are on time, on budget, and in scope.

• Develop, write, edit and proofread project communications and assets along with clinical and technical documentation (e.g. technical FAQs, talking points, emails, articles, presentations, videos etc.)  in collaboration with clinical and technical subject matter experts to ensure accuracy and alignment with enterprise standards.

• Develop content across multiple mediums, including video production (script writing, storyboarding, video creation).

• Maintain Digital Vitals pages (SharePoint), ensuring content is accurate, accessible, up to date, and aligned with enterprise standards.

• Manage ad hoc requests, ensuring timely delivery and alignment with project priorities.

Metrics & Reporting (10%)

• Research, collect, and evaluate project and campaign data to meet reporting and evaluation requirements.

• Track and analyze project and campaign performance – including engagement metrics across multiple platforms – and present findings to leadership and stakeholders.

• Collaborate with IT and data management teams as needed to ensure reporting methods align with enterprise data architecture, governance, and analytics practices.

• Develop reporting templates, dashboards, and trackers to support portfolio reviews and decision-making.

• Leverage metrics and lessons learned to recommend enhancements to processes, tools, and offerings.

• Use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

• Other dutie