Why Join HYCU?
HYCU is the fastest-growing leader in the multi-cloud Data Protection SaaS industry. By bringing true SaaS-based data backup and recovery to both on-premises and cloud-native environments, the company provides unparalleled data protection, migration, disaster recovery and ransomware protection to thousands of companies worldwide. As an award-winning and recognized visionary in the industry, HYCU solutions eliminates complexity, risk and the high cost of legacy- based solutions, providing data protection simplicity to make the world safer. With an industry- leading NPS score of 91, customers experience frictionless, cost-effective data protection, anywhere, everywhere. HYCU has raised $140M in VC funding to date and is based in Boston, Mass. Learn more at www.hycu.com.
Overview
We are looking for a Systems Administrator for our Boston, MA office location. This person will play a crucial role in managing and maintaining our organization's IT infrastructure, ensuring that it runs smoothly and efficiently. Responsibilities encompass a wide range of tasks related to the setup, configuration, security and troubleshooting of various IT systems and components. The successful candidate will have experience working with global teams and be comfortable working in a fast-paced, startup environment. You should always maintain a positive attitude and be flexible in providing technical support to end-users and collaborating with other IT stakeholders.
Location:
- Boston, MA (hybrid, 4 days/wk in office)
What You’ll Do:
- Install, configure, test, maintain, monitor and troubleshoot hardware and software components, including servers, workstations, laptops, phones and additional networking equipment
- Manage IT(A/V) setup in office for global virtual calls, meetings, group sessions. This includes assisting with Audio/Visual, Zoom & MS Teams meetings for global All-Hands meetings
- Maintain and update operating systems, applications, and firmware
- Administer network access switches and WIFI infrastructure for end-user's network enablement
- Assist in the maintenance and inventory of all equipment, consisting of but not limited to PCs, monitors, laptops, printers, and other components
- Manage IT setup for onboarding and offboarding for all US employees, both remote and on-site
- Configuration and maintenance of policies, settings and packages within the Office 365 ecosystem (OneDrive, MS Teams, SharePoint, etc.), Entra ID, SSO, MFA support
- Assist with implementing and maintaining cybersecurity measures to protect against threats and breaches
- Monitor and respond to security incidents and vulnerabilities in a timely manner
- Maintain documentation of IT systems, configurations, and procedures
- Generate reports on system performance, security, and utilization
- Be our on-site point of contact to help manage IT vendors and service providers
- Work closely with other global IT professionals & teammates, including network engineers, database administrators, and cybersecurity experts
- Collaborate on IT projects and initiatives
- Be flexible & adaptable across all time zones with a focus on the US
What We’re Looking For:
- Bachelor's degree in a related field (e.g., Computer Science, Information Technology) or equivalent experience
- 5+ years’ proven experience as an IT Systems Administrator or in a similar role
- Ability to work in a global team setting, previous global experience is a plus
- Experience with Windows OS/Apple MacOS family at the level of advanced user (cmd, driver and software installation)
- Experience managing A/V equipment, including preparation for All-Hands meetings, board meetings, webinars, etc.
- Hands-on experience with Office 365 administration console with command line experience (power shell)
- Experience with Jira Service Management
- Experience administering tools like Zoom, Slack, Dropbox and more
- Ability to research and make recommendations given a set of technical and non-technical requirements
- Eagerness to collaborate with stakeholders outside of IT (e.g. HR, Marketing, Product, Sales, G&A and executive leadership)
- Experience facilitating virtual meetings with internal and external stakeholders and partners for executive leadership teams
- Ability to work autonomously and confidently make decisions on your own
- Must be able to thrive in a fast-paced, startup environment
- Must possess a positive attitude and be extremely flexible when it comes to assisting others
- Strong presentation and communication skills
- Must be able to multi-task, be a jack of all trades and have fun doing it
Who We Are:
Our Core Values: Authenticity, Grit and Empathy are at the heart of everything we do at HYCU. All of us at HYCU take ownership in shaping and contributing to our culture. We pride ourselves in developing an inclusive and diverse company that supports our employees and customers to do extraordinary things.
The following is how we approach each Core Value:
- Authenticity – To be authentic means to be who we are and do it well. Focus your energy on being who YOU are. Be true to yourself. Authenticity also extends to our products. Understanding where we are truly the best fit for our customers and when we are not. And finally, authenticity in relationships: ensuring that we are honest and do what we say we’re going to do.
- Grit – To win we need to want it. Every team member needs to be able to jump in and help at every turn. Whether it’s staying late to help a colleague or customer or finding a better process and making sure it’s communicated cross-functionally. You just have to do it and love it…and never stop trying.