Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Train and lead Housekeeping team to ensure a successful operation
Measure, interpret and evaluate teams working standards and correct where necessary
Maintain complete knowledge at all times of: status of hotel room count, group arrival, VIP’s, special events and knowledge of job responsibility of staff.
Oversee / create scheduling, performance, attendance, payroll and administrative duties as assigned.
Ensure effective everyday communications, including coaching and performance management
Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained
Creates an environment that allows employees to achieve job fulfillment and provides a path for career development with the company. Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.
A strong commitment to Employee Satisfaction.
Monitor and audit all Health & Safety aspects of the Housekeeping department, ensuring all staff are fully trained and up-to-date on Health & safety issues regarding chemicals, equipment and hygiene.
To carry out frequent inspection tours in Guest rooms/Public areas to up-keep cleanliness – general repair – replacements as required.
Ensure that assigned staff have reported to work and clocked in properly; document any late or absent employees. Document call-offs and replace for any shift.
Coordinate breaks for assigned staff.
Prepare and distribute assignment sheets to assigned staff and review priorities.
Oversee inspection of guest rooms, guest corridors, all public areas (bathrooms, restaurants, conference rooms, pool), service areas, and storage areas.
Ensure proper work attire/grooming for all employees.
Check all equipment used by immediate staff under their responsibility for proper supplies, neatness, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies.
Assist staff with their job functions where needed to ensure optimum cleanliness and service standards for guests.
Maintain inventory count and supplies
Coordinate the completion of work orders for maintenance repairs with Engineering.
Provide feedback on staff performance to director. Report disciplinary problems to director and participate in the counseling of employees.
Conduct performance reviews in a timely manner.
Accept responsibility for carrying out other management duties as requested by the Director, Housekeeping.
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