Welcome guests with warmth, professionalism, and genuine New Orleans hospitality.
Provide attentive, personalized service throughout the guest experience while anticipating needs and exceeding expectations.
Demonstrate comprehensive knowledge of the Bleu Perdu menu, including food and beverage offerings, ingredients, preparation methods, and pricing.
Accurately take and enter food and beverage orders while ensuring all guest requests, preferences, allergies, and dietary restrictions are properly communicated.
Confidently describe menu items, make recommendations, and assist guests with selections based on their preferences.
Maintain strong knowledge of wine, beer, spirits, cocktails, and non-alcoholic beverages and provide appropriate recommendations when requested.
Deliver food and beverages promptly and according to established presentation and service standards.
Monitor guest satisfaction throughout the dining experience and proactively address needs, requests, and special occasions.
Ensure tables are properly set, maintained, and cleared throughout service.
Maintain clean, organized, and fully stocked service stations and dining areas.
Accurately process guest checks and payments while following all cash-handling and credit card procedures.
Follow proper portion control, service standards, and procedures to minimize waste and maintain consistency.
Follow all responsible alcohol service requirements and hotel policies regarding the service of alcoholic beverages.
Verify identification when required and ensure alcoholic beverages are served responsibly and in accordance with applicable laws and hotel standards.
Maintain proper sanitation, food safety, and cleanliness standards throughout the restaurant and service areas.
Collaborate closely with bartenders, culinary teams, hosts, runners, bussers, and other hotel colleagues to ensure seamless and efficient service.
Communicate effectively with the culinary team regarding special requests, allergies, modifications, and guest preferences.
Address guest questions, requests, and concerns promptly and professionally, involving leadership when appropriate.
Assist with opening and closing procedures, including side work, cleaning, restocking, table setup, and completion of required checklists.
Maintain a polished appearance and consistently adhere to Fairmont's grooming and uniform standards.
Protect guest privacy and confidentiality and demonstrate discretion when serving VIP and high-profile guests.
Participate in training, menu tastings, food and beverage education, and other initiatives designed to enhance the guest experience.
Support fellow team members and contribute to a positive, collaborative, and service-focused environment.
Perform additional duties and responsibilities as assigned by management.
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