We invite you to join the world of luxury hospitality at Fairmont Sonoma Mission Inn & Spa as our new Front Office Agent. In this role you’ll be responsible for greeting and registering guests, providing prompt and courteous service, and maintaining/closing out guest accounts while standing at the Front Desk, utilizing a computer, to meet the Sonoma Mission Inn’s high standard of quality.
Key Responsibilities:
- Consistently offer professional, friendly, and engaging service
- To greet, welcome and farewell guests pleasantly and professionally.
- To complete the registration process by accurately verifying, inputting, and retrieving information.
- To promptly answer the telephone and respond to all guests inquiries with accurate information.
- To be familiar with SMI, all the facilities and services offered.
- To be timely, accurate and courteous during all interaction with guests.
- To maintain current and correct posting of all charges.
- To close guest accounts at time of checkout with assertion and satisfaction and in the event of dissatisfaction, negotiate compromise.
- To be knowledgeable regarding all guestrooms and suites.
- To do each Front Desk procedure accurately, consistently and completely.
- To become familiar with daily events, times and locations within the hotel.
- To become knowledgeable of hotel outlets and services offered to include hours of operation.
- To work closely with bell staff to ensure smooth arrival and departure of guests.
- To keep uniform neat and clean and be well groomed in accordance with SMI policy.
- To be punctual and have excellent attendance.
- To be safety conscious.
- To take good care of hotel and guest property.
- To perform cashier audit completely and accurately.
- To adhere to cash activity and house bank agreement.
- To handle guest requests inquiries and complaints in a pleasant, professional and accommodating manner.
- Covering Royal Service Shifts as needed is required
- Perform other duties as assigned
Rate of Pay: $28.00