You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.
- To uphold the Fairmont Century Plaza values and mission statement while performing positional responsibilities.
- To adhere to company policy and procedures, as stated in the company handbook
- Consistently offer professional, friendly and engaging service
- Exceed guest expectations
- Extensive food, liquor, beer, wine and cocktail knowledge
- Prepare basic beverages for guest service up to and including basic cocktails
- Interact with guests in a way that makes them feel special
- Proper and friendly service when in contact with all guests
- Comply with liquor laws
- Maintain accountability, both personal and financial
- Control bar costs
- Maintain cleanliness and organization of bar prep area and bar
- Control cost and waste
- Close out paper work thoroughly
- Maintain extensive knowledge of menu, food preparation techniques
- Be pro-active by assisting co-workers
- Support and assist Managers
- Be proficient with all aspects and services of the property
- Be familiar with all food outlets and amenities within the property
- Be knowledgeable of general city information as well as hotel history
- Personal and financial accountability
- Be an ambassador for the department, the property and the brand
- Other duties as assigned