JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
About JLL
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 115,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology with our clients. We are committed to hiring the best, most talented people in our industry, and we support them through professional growth, flexibility, and personalised benefits to help them manage their lives in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward to thrive professionally and personally.
If this job description resonates with you, we encourage you to apply even if you don’t meet the requirements below. We’re interested in getting to know you and learning about what you bring!
Senior Surveyor - Property Management
Location: 1 Broadgate, London, EC2M 2QS
Employment Type: Full time
About This Role
We're seeking an experienced RICS-qualified Senior Surveyor to lead property management operations for our commercial portfolio. In this client-facing role, you'll manage multiple properties, oversee financial performance, ensure regulatory compliance, and drive operational excellence while serving as the primary relationship manager for key stakeholders.
If you're passionate about property management and meet most of the criteria below, we encourage you to apply. We value diverse experience and perspectives.
Key Responsibilities
Client & Stakeholder Management
- Act as primary client contact for all property-related matters, operating within delegated authority and business plan parameters
- Build and maintain strong relationships with occupiers, providing expert guidance on building operations and lease obligations
- Lead regular client communications and meetings with senior stakeholders
- Manage seamless onboarding of new properties into the management portfolio
Financial Management & Reporting
- Prepare, monitor, and manage service charge budgets across assigned property portfolio
- Produce quarterly variance reports and complete annual service charge reconciliations in accordance with RICS standards
- Process and authorize purchase orders and invoices via Yardi Voyager within agreed financial protocols
- Identify and implement cost-saving initiatives across operations, services, and supplier contracts
Property Operations & Compliance
- Oversee reactive maintenance delivery and day-to-day service provision to optimize property performance
- Develop and maintain robust health and safety arrangements in collaboration with clients and contractors
- Lead response to risks identified in independent Risk Assessments and Site Compliance inspections
- Manage insurance claims related to on-site incidents, coordinating with insurers and loss adjusters
- Proactively monitor vacant/void properties in accordance with management contracts and best practices
Data & Systems Management
- Ensure data integrity and accuracy of all property information within assigned region
- Utilize and enhance standard templates and documentation to improve efficiency
- Maintain comprehensive property records within property management systems
Lease & Contract Administration
- Demonstrate expert understanding of commercial lease terms, particularly estate management and service provision obligations
- Work with Facilities Manager to ensure compliant procurement of supplies and services
- Manage supplier relationships and service contracts to balance quality and cost-effectiveness
Required Qualifications & Experience
Essential
- RICS qualified (AssocRICS or MRICS)
- Advanced service charge management expertise, including budget preparation, reconciliation, and RICS compliance
- Proven client relationship management with demonstrated ability to engage senior stakeholders
- Experience with Yardi Voyager or comparable property management platforms (e.g., MRI, Qube)
- Strong financial acumen including budget management, variance analysis, and reporting
- Excellent communication skills – both written and verbal, with experience presenting to senior audiences
- Valid UK driving license and access to a vehicle for business use
Desirable
- Experience managing multiple asset classes (office, retail, industrial, mixed-use)
- Minimum 3 years' experience in commercial property and asset management
- Knowledge of sustainability practices and ESG considerations in property management
- Leadership experience mentoring junior team members or managing small teams
- Additional property-related qualifications (e.g., IOSH, NEBOSH, sustainability certifications)
- Experience with lease advisory or asset management strategy
Key Competencies
- Client Focus: Building trusted relationships and delivering exceptional service
- Financial Management: Budget oversight, cost control, and value optimization
- Problem-Solving: Analytical thinking with practical, solution-oriented approach
- Attention to Detail: Accuracy in financial reporting, compliance, and documentation
- Communication: Clear, professional communication across all organizational levels
- Project Leadership: Ability to manage multiple priorities and drive initiatives to completion
- Technical Proficiency: Confident using property management systems and Microsoft Office suite