Job Title
Assistant Manager - Transport
Job Description Summary
Job Description
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- Service Delivery
- Deliver high-quality, prompt, and courteous transport management services.
- Ensure smooth daily transport operations while maintaining service standards.
- Attend to emergencies, including medical transport needs, ensuring minimal disruption.
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- Coordination & Communication
- Liaise daily with the Customer’s Transport Manager on operational matters.
- Escalate all issues beyond delegated authority to the Transport Manager.
- Coordinate with vendor operations teams to ensure timely employee pickups and drops.
- Attend and respond to employee calls regarding day-to-day transport issues.
- Communicate any SOP changes or process updates to the Transport Manager.
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- Fleet & Vendor Management
- Monitor and control fleet deployment by vendors (drivers and vehicles).
- Ensure compliance with safety and quality norms before dispatch (seat belts, first-aid kit, fire extinguisher, communication system, and driver readiness).
- Validate cab-in times and cross-check with cab requests.
- Coordinate vehicle maintenance and servicing schedules.
- Ensure vendor adherence to operational standards and office decorum.
- Report all vendor non-compliance or process deviations to the Transport Manager.
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- Operational Planning
- Prepare and ensure availability of transport rosters before dispatch.
- Incorporate all deviations before dispatch and document last-minute changes.
- Plan and coordinate driver schedules and shifts.
- Optimize route planning to reduce operational costs and improve efficiency.
- Utilize GPS or Transport Management Systems (TMS) for real-time tracking.
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- Compliance & Safety
- Ensure adherence to transport safety norms and legal regulations.
- Maintain proper documentation for audits, inspections, and compliance checks.
- Investigate transport incidents and report findings with corrective actions.
- Track fuel consumption, mileage, and vehicle usage to prevent misuse.
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- Reporting & Analysis
- Ensure timely release of daily MIS reports by the vendor.
- Analyze transport data to identify trends, inefficiencies, and improvement areas.
- Prepare and submit periodic performance and compliance reports to management.
- Automation & IT Enablement
- Implement and manage automation tools for transport tracking, attendance, and billing.
- Support GPS tracking systems, route optimization software, and mobile-based trip management.
- Develop Excel macros, formulas, or simple scripts to automate repetitive tasks.
- Coordinate with IT teams/vendors for system integration and troubleshooting.
- Issue & Grievance Handling
- Address and resolve transport-related employee complaints.
- Handle grievances and disputes with drivers and vendors effectively.
INCO: “Cushman & Wakefield”