We invite you to join the world of luxury hospitality at Raffles Dubai as our new Assistant Director People & Culture to act as deputy to the Director of People & Culture, supporting the leadership and delivery of the hotel’s People & Culture strategy while ensuring effective HR operations, colleague engagement, talent development and employee relations.
The role is highly visible and hands-on, with a strong focus on leadership, empowerment, capability building and translating strategy into action.
KEY ROLES & RESPONSIBILITIES
People & Culture Leadership
- Act as Deputy to the Director of People & Culture and lead the function in their absence.
- Translate P&C strategy into clear actions and measurable outcomes.
- Act as a trusted advisor and coach to leaders and managers.
- Challenge constructively and address difficult people matters with confidence and professionalism.
- Take ownership of issues and ensure timely follow-up and resolution.
- Lead and develop the P&C team, promoting accountability and empowerment.
Employee Relations & Performance
- Advise managers on employee relations, performance, conduct and workplace matters.
- Manage disciplinary, grievance and investigation cases in line with company policies and UAE legislation.
- Coach managers on performance management, feedback and difficult conversations.
- Ensure appraisals, probation reviews and development plans are completed to the required standards.
Learning, Leadership & Talent Development
- Translate business and P&C priorities into targeted learning and development initiatives.
- Design and deliver leadership, communication, service and people-management training, while ensuring all mandatory training requirements are effectively planned, delivered and monitored.
- Build leadership capability and a strong coaching culture across the hotel.
- Empower managers and colleagues to take ownership and make effective decisions.
- Leverage digital platforms, modern learning technologies and innovative training tools to enhance learning engagement, accessibility and effectiveness.
- Support talent reviews, succession planning and internal career development.
- Continuously identify new and innovative approaches to develop people and strengthen organizational capability.
Recruitment & Colleague Experience
- Partner with leaders on recruitment, selection and onboarding.
- Ensure recruitment and onboarding reflect the hotel’s luxury service culture.
- Lead colleague engagement initiatives and support EES action plans.
- Monitor colleague feedback, retention and engagement trends.
- Oversee colleague accommodation standards and initiatives.
Reporting, Compliance & Business Support
- Analyze P&C data, trends and KPIs and provide recommendations to management.
- Ensure compliance with company policies, brand standards and applicable UAE employment legislation.
- Support manpower planning, budgeting and forecasting.
- Prepare required P&C and Brand reports.