Consistently offer professional, friendly and engaging service
Lead and manage all aspects of the Front desk and ensure all service standards are followed
Check and maintain the Duty Manager safe in accordance to the procedures set by the company.
Advise the Front Desk Manager of any matters relating to Guests, their welfare and behavior as considered desirable for various reasons
Handle guest concerns and react quickly, logging and notifying proper areas.
Attend to all Guest complaints immediately and initiate follow up. It is imperative that all Guest’s complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotel’s Interest
Balance operational, administrative and Colleague needs
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Perform any other related duties assigned to him / her by the Front Office
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