We are seeking a dedicated and professional Reception Manager to lead our front desk team and ensure an exceptional guest experience. This role requires a dynamic individual capable of managing daily front office operations, driving service excellence, and supporting the Room Division Manager in maintaining smooth and efficient service delivery.
Key Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
Assist guests with check-in and check-out processes, including cashiering duties to ensure smooth transactions
Define, coordinate, and manage a service delivery system utilizing resources, tools, data, and service standards to maintain high guest satisfaction
Provide a warm and professional welcome to guests upon arrival, registering them accurately and issuing room keys following established standards
Efficiently assist guests throughout their stay by addressing requests, handling feedback, providing directions, and offering personalized suggestions
Manage guests’ emails, messages, incoming phone calls and complaints promptly and courteously
Maximize room revenue by upselling to higher rate categories and securing the best possible rates for walk-in guests
Meet, greet, and facilitate seamless rooming arrangements for VIP guests, ensuring a memorable experience
Lead and motivate the front office team to maintain high standards of service and operational efficiency
Manage the front office team performance and conduct
Perform any related duties and special projects as requested by the Room Division Manager
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