We are seeking an exceptional Room Service Attendant to join the pre-opening team of Delano London. You'll deliver food, drinks and thoughtful moments directly to our guests' rooms, combining precision and discretion with the warm, intuitive style of hospitality that defines Delano.
What you'll do...
- Deliver Room Service orders promptly and accurately, checking the room number, order and presentation before leaving the service area.
- Set up trays and trolleys beautifully in the guest room, explain dishes when appropriate and ensure the guest has everything they need.
- Build confident knowledge of menus, beverages, allergens and dietary requirements so you can answer questions and make recommendations.
- Use hot boxes, trolleys and service equipment correctly to protect food quality, temperature and presentation.
- Coordinate closely with the order taker, Culinary and supervisor and communicate delays or guest requests immediately.
- Complete follow-up and tray or trolley collection efficiently while respecting guest privacy and preferences.
- Process POS postings, payments and signatures accurately in line with company procedures.
- Support VIP amenities, special occasions, minibar or Private Dining tasks when operationally required.
- Maintain equipment, service areas, linen and supplies in excellent condition and complete all mise en place and cleaning duties.
- Follow food safety, Health & Safety, security and guest privacy procedures at all times.