We are seeking an exceptional Waiter / Waitress to join the pre-opening team of Delano London. Based primarily in Lana Lusa, our all-day restaurant, you'll help create an effortless guest experience through warm, intuitive service, strong product knowledge and genuine personality.
What you'll do...
- Welcome guests warmly and deliver attentive table service from arrival through to farewell.
- Build confident knowledge of the food and beverage menus, ingredients, allergens and preparation methods so you can guide guests naturally.
- Take orders accurately, make thoughtful recommendations and use your product knowledge to enhance the experience and average spend.
- Manage your section with strong attention to timing, table maintenance, check-backs and guest cues.
- Communicate clearly with Culinary, bar, runners and managers to ensure orders are accurate and service flows smoothly.
- Prepare your section before service and maintain excellent presentation, cleanliness and mise en place throughout the shift.
- Recognise and communicate allergies, dietary requirements, celebrations, VIPs and special requests.
- Handle POS entries and payments accurately and follow cash and company procedures.
- Respond positively to guest feedback and involve a senior team member when support is required.
- Support Private Dining, Room Service, Rose Bar or other Food & Beverage areas when needed.
- Follow food safety, Health & Safety and all relevant service standards.