The F&B Greeter is responsible for creating a warm and welcoming first impression for guests upon arrival at the restaurant or food and beverage outlet. The position assists with greeting and seating guests, managing reservations, providing information, and coordinating with the service team to ensure a smooth and pleasant dining experience.
Key Responsibilities
Welcome and greet all guests in a warm, friendly, and professional manner upon arrival.
Create a positive first impression by maintaining excellent grooming, body language, and hospitality standards.
Confirm reservations and assist guests with seating arrangements according to outlet procedures.
Escort guests to their tables and present menus in a professional manner.
Manage walk-in guests and maintain an accurate waiting list during busy periods.
Provide guests with information about restaurant concepts, menus, promotions, operating hours, and facilities.
Handle guest requests, preferences, special occasions, and seating requirements whenever possible.
Coordinate closely with Waiters, Supervisors, Restaurant Managers, and other departments to ensure smooth guest flow.
Communicate VIP guests, regular guests, special requests, and important guest information to the service team.
Monitor table availability and coordinate seating to ensure efficient use of restaurant capacity.
Answer telephone calls, respond to basic inquiries, and assist with reservation requests professionally.
Maintain accurate reservation records and update table status as required.
Assist guests with special needs and provide appropriate support when required.
Monitor the entrance and reception area to ensure it remains clean, organized, and presentable.
Assist with menu presentation, table arrangements, and other front-of-house preparations as required.
Handle guest feedback and complaints politely and refer issues to the appropriate supervisor or manager when necessary.
Promote a professional and welcoming atmosphere throughout the outlet.
Follow hotel and restaurant policies, Standard Operating Procedures (SOPs), grooming standards, and service standards.
Maintain confidentiality of guest information and handle guest details responsibly.
Assist the F&B team with other operational duties during busy periods or as assigned by management.
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