Laundry Manager

The Laundry Manager is responsible for overseeing the daily operations of the Laundry Department to ensure the highest standards of quality, efficiency, and service excellence in the processing of guest laundry, staff uniforms, linen, and terry items throughout the hotel. The role is responsible for maintaining luxury hospitality standards, ensuring proper textile care, managing departmental resources, and delivering exceptional service to both guests and internal stakeholders.

What you will be doing:

• Manage and supervise all daily laundry operations, including guest laundry, dry cleaning, uniforms, linen, and terry processing.
• Lead, train, coach, and develop the laundry team to achieve operational excellence and high productivity.
• Maintain quality control procedures to ensure proper handling, cleaning, finishing, and presentation of all textile items.
• Control departmental expenses, including labor, chemicals, utilities, and operating supplies, to achieve budget targets.
• Coordinate preventive maintenance programs and ensure all laundry equipment is operating efficiently and safely.
• Ensure compliance with health, safety, hygiene, environmental, and hotel policies and procedures.
• Handle guest concerns and service recovery related to laundry operations in a professional and timely manner.