Be responsible for the trading applications of Equities & Derivatives Trading (Stocks, ETF, Warrants, Options & Futures) on various APAC markets in Windows/Linux platform
Required to support traders, troubleshoot and diagnose functional and technical issues in the production environment
Management and tracking of daily production problems and user request; ensure effective and timely resolution and communication to the client; report bugs back to local / overseas development teams.
Be responsible for handling business-driven or exchange-driven projects
Conduct system Quality Assurance testing, perform deployment or upgrade of mission critical trading applications and systems.
Ensure adequate performance and operation of the systems - monitor the performance ⁄ operation, diagnose and address any problems.
Follow ITIL Application Support methodology to carry out incident escalation and system change management procedures.
Provide system and process documentation
Morning / Lunch shift duty, weekend and holiday work are required.
Enhance the automation and resilience of production systems to improve operational efficiency and uptime
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