Assistant Manager, Spa, Wellness & Recreation

Operational Excellence:

• Oversee day-to-day operations of the spa, including staff management, guest services, and facility maintenance.
• Ensure the spa meets and exceeds quality standards, adhering to Fairmont’s policies and procedures.
• Assist in developing and implementing spa protocols, ensuring all services and treatments are delivered to the highest standards.

Guest Experience:

• Foster a warm, welcoming environment for guests, providing personalized service and addressing any concerns or special requests.
• Assist in creating and maintaining a unique and memorable spa experience, tailored to individual guest needs.

Staff Management:

• Support in recruiting, training, and supervising spa staff, ensuring they are well-equipped to deliver exceptional services.
• Conduct performance evaluations, provide constructive feedback, and develop training programs to enhance team skills and knowledge.

Wellness & Longevity Focus:

• Promote and integrate wellness and longevity practices into the spa’s offerings, ensuring alignment with the latest industry trends and best practices.
• Collaborate with wellness practitioners to develop new treatments and programs that reflect the spa’s commitment to holistic well-being.

Financial Management:

• Assist in managing the spa’s budget, including forecasting, revenue tracking, and expense control.
• Monitor and analyze spa performance metrics, implementing strategies to enhance profitability and guest satisfaction.

Marketing & Promotion:

• Contribute to the development and execution of marketing and promotional strategies to attract and retain guests.
• Help manage the spa’s online presence and social media channels, engaging with potential guests and promoting spa services.

Compliance & Safety:

• Ensure compliance with health and safety regulations, maintaining a clean and safe environment for both guests and staff.
• Monitor and manage inventory, ensuring the availability and quality of spa products and equipment.