Reporting to the F&B Manager, you will be responsible for, but not limited to:
- Oversee the daily operations of the assigned outlet, ensuring seamless, efficient, and consistent service delivery in line with established operational standards and procedures.
- Lead, motivate, and supervise the outlet team, ensuring effective scheduling, training, coaching, performance management, and continuous colleague development.
- Foster a positive, inclusive, and high-performing team culture that promotes colleague engagement, well-being, and excellence.
- Ensure the highest standards of guest service and satisfaction by consistently implementing and monitoring outlet standards, procedures, and service expectations.
- Anticipate guest needs and deliver personalized, attentive, and memorable experiences that exceed expectations within a luxury resort environment.
- Handle guest feedback, requests, and complaints promptly and professionally, taking appropriate action to ensure effective resolution and guest satisfaction.
- Ensure full compliance with health, safety, hygiene, food safety, environmental standards, and company policies and procedures.
- Monitor outlet performance, including revenue, labor costs, food and beverage costs, inventory, and other key operational indicators, taking corrective action where required.
- Manage inventory and procurement processes effectively, ensuring appropriate stock levels, minimizing wastage, and maintaining product quality and consistency.
- Support the preparation and management of outlet budgets, forecasts, and financial targets, providing accurate and timely reports to senior management.
- Work closely with Culinary, Front Office, Housekeeping, Stewarding, Engineering, and other hotel departments to ensure seamless operations and an integrated guest experience.
- Conduct regular briefings and departmental meetings, ensuring clear communication of operational priorities, guest feedback, business updates, and service standards.
- Monitor colleague performance and provide regular coaching and feedback to drive accountability, engagement, and professional growth.
- Ensure accurate use of POS and operational systems, maintaining reliable records, reporting, and transaction controls.
- Maintain comprehensive and accurate documentation related to outlet operations, staffing, inventory, financial performance, and compliance.
- Identify opportunities to improve operational efficiency, service delivery, revenue generation, and guest satisfaction while maintaining high service standards.
- Support sustainability initiatives and promote responsible use of resources in line with the resort’s environmental and operational objectives.
- Remain adaptable and resilient in a dynamic luxury resort environment, responding effectively to changing operational requirements while maintaining service excellence.
- Represent the resort professionally at all times, demonstrating leadership, integrity, discretion, and a genuine passion for hospitality.