It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Customer Service Representative (Banking) – Onsite
Primary Location: Charlotte, NC
Time Type: Full Time
Language: English
Workstyle: Onsite
Category: Customer Service
We're looking for dependable professionals who are passionate about helping others, committed to delivering exceptional customer service, and ready to build a rewarding career in the financial services industry at our fast-paced, performance-driven contact center in Charlotte, NC!
As an Inbound Customer Service Representative (Phone Banker), you'll be the first point of contact for customers seeking assistance with their bank accounts and card services. You'll answer questions, resolve concerns, protect sensitive financial information, and create positive customer experiences with every interaction
Why Join VXI?
Pay, Incentives, Benefits & Perks
- $18.00/hour starting pay
- Earn up to an additional $3.00/hr. through performance bonuses after successfully completing training
- Employee Referral Program
- Medical, Dental & Vision Insurance
- Career growth and advancement opportunities
- Fun, team-oriented work environment
- Free gym membership after 90 days (located within the business complex)
- Employee cell phone plan discounts ($25/month unlimited talk, text & data; restrictions apply)
- Access to convenience store within business complex
What You'll Do
Reliability is essential for success in this role.
As part of our Banking Customer Service team, you will:
- Answer inbound calls from customers regarding deposit accounts, debit cards, credit cards, balances, transactions, billing inquiries, payments, disputes, banking fees and general account maintenance.
- Troubleshoot customer concerns including declined transactions, lost or stolen cards, account access, and other banking-related issues.
- Provide accurate information and resolve customer concerns with professionalism, empathy, and urgency.
- Build trust by delivering exceptional customer service and striving for first-call resolution whenever possible.
- Authenticate customers and safeguard confidential financial information while adhering to all banking regulations, PCI requirements, and security policies.
- Accurately document customer interactions and account activity.
- Navigate multiple computer applications while maintaining efficiency and attention to detail.
- Meet quality, attendance, productivity, and customer satisfaction expectations.
Paid Training
- Duration: 12 weeks
- Schedule: Tuesday-Saturday, 9:00 AM – 6:00 PM EST
- Attendance: 100% attendance is required throughout training. Time off during training cannot be accommodated.
Contact Center Hours of Operation
- Monday-Sunday
- 8:00 AM – 8:00 PM EST
- Open availability is required to work any assigned schedule during operating hours, including evenings, weekends, holidays, and occasional overtime as business needs require.