The Oracle EPM Specialist is a position within the Corporate Information Technology (IT) team, responsible for the technical and functional development of Hyperion products (Planning, Essbase and HFM), maintaining and deploying small developments, working as part of a team of specialist.
Oracle EPM expert will actively development activities, review business requirements and specifications, provide support for month end activities, task their prioritization and calendarization, managing business requests, gathering requirements and preparing implementation plans and system documentation.
This role supervises the maintenance of EPM applications, including metadata management, calculation scripts, business rules, reports and dashboards. Oracle EPM Specialist also supports Service Managers by providing information or clarifications on incidents or requests as needed.
Responsibilities
- Oversee month end support and maintenance for the Oracle EPM applications.
- Oracle EPM specialist is responsible for ensuring that development estimates made by partners are reasonable and acceptable.
- Monitor 2nd or 3rd Level Support, working closely with Oracle EPM Application Maintenance Teams, business users, infrastructure team and application outsourcer (Oracle).
- Attend internal and external service meetings to discuss incidents and improvement plans.
- Manage and monitor issues closely and ensure their resolution according to applicable escalation procedures.
- Perform regular service quality checks on incident tickets and requests and prepare improvement plans.
- Maintain the access and security configurations, ensuring the right level of control in line with the standards required by system auditors and internal controls.
- Monitor monthly maintenance activities: Maintain metadata, member list, FX Rates, business rules and validation checks.
- Support the year end Rollover activities, and support any other activity related financial closing.
- Collaborate with Infrastructure teams, Solution Architects, Delivery managers and Application Outsourcers for any initiative that will require SGS engagement.