Plans and delivers luxury social events from initial consultation through execution and post-event follow-up, including proposals, contracts, timelines, floor plans, and Banquet Event Orders.
Handles the client experience by acting as the main point of contact, personalizing events, accommodating cultural and dietary needs, and handling special requests or service recovery professionally.
Coordinates with hotel departments and external suppliers to execute menus, décor, entertainment, accommodation, transportation, technical requirements, setup, service, and breakdown.
Drives revenue and ensure compliance by maximizing upselling opportunities, monitoring budgets and billing, maintaining brand and safety standards, and developing repeat and referral business.
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