The Housekeeping Supervisor is responsible for supervising the daily operations of the Housekeeping Department and ensuring that guest rooms, public areas, and assigned facilities meet the hotel's standards of cleanliness, hygiene, presentation, and guest service.
Key Responsibilities
Supervise and coordinate the daily activities of Room Attendants, Public Area Attendants, Housemen, and other assigned housekeeping staff.
Assign daily work and ensure adequate manpower coverage based on occupancy and operational requirements.
Inspect guest rooms, corridors, public areas, and other assigned areas to ensure cleanliness and presentation meet hotel standards.
Ensure guest rooms are cleaned and released according to established procedures and required turnaround times.
Coordinate with Front Office regarding room status, room discrepancies, VIP arrivals, special requests, and guest requirements.
Follow up on maintenance issues and coordinate with the Engineering Department for timely repairs.
Respond to guest requests, concerns, and complaints in a professional and timely manner.
Conduct daily briefings and communicate operational updates, special instructions, and hotel information to the housekeeping team.
Train, coach, and supervise employees to ensure compliance with housekeeping standards and procedures.
Monitor staff attendance, punctuality, grooming, and work performance.
Ensure proper handling and control of linen, cleaning chemicals, guest amenities, equipment, and other housekeeping supplies.
Conduct regular stock checks and report shortages, damages, or discrepancies to the appropriate supervisor.
Ensure all cleaning equipment is used correctly, safely, and maintained in good working condition.
Follow hotel policies and procedures relating to hygiene, health and safety, fire safety, and security.
Ensure lost-and-found items are handled and recorded according to hotel procedures.
Assist with periodic deep cleaning, special projects, and preventive housekeeping programs.
Prepare daily reports and communicate important operational issues to the Executive Housekeeper or Assistant Executive Housekeeper.
Support the department in achieving guest satisfaction, quality standards, productivity, and cost-control objectives.
Perform other duties as assigned by the Executive Housekeeper or management.
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