Account Analyst
Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Account Analyst at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).
A day in the life.
This is a hybrid position, based out of our regional office(s).
As our Account Analyst on the Employee Benefits team, you’ll:
• Support the Account Management Team with client service needs such as billing inquiries, researching claim/enrollment issues and tracking and documenting service issues through the agency management system
• Input and summarize benchmarking data in MMA formatted presentation
• Monitor the Employee Navigator wall notification for eligibility updates. Update information in carrier system as needed (eligibility add, changes, terminations); Enter and review data in agency management system
• Prepare and peer review Benefit Guides for clients with less than a certain level of employees enrolled and/or revenue
• Escalate issues of increase complexity, according to department standards, to the applicable internal contact
• Take the initiative to gain proficiency with new tools/technology, as they become available
• Participate in company sponsored seminars, training workshops and webinars to enhance industry knowledge and education
• Other duties and responsibilities assigned by management.
Our future colleague.
We’d love to meet you if your professional track record includes these skills:
• High school diploma or equivalent
• 2-15 insurance license within 90 days of hire
• Proficiency with Microsoft Office Suite, including Excel, Outlook and Word
• Working knowledge of Benefit Point Management System and/or EPIC, or
willingness to learn
• Respond quickly to client requests and work to provide appropriate information
• Accept accountability for the quality of work
• Well organized, strong attention to detail, deadline oriented, strong sense of urgency and self-motivated
• Ability to interact with various personality styles and manage requests from multiple sources
• Team-oriented and collaborative
These additional qualifications are a plus, but not required to apply:
• Bachelor’s degree or higher
• Bilingual (English/Spanish)
• Prior Agency or Benefit Carrier experience
• Intermediate to advanced skills in excel
We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid and flexible work
• Charitable contribution match programs
• Stock purchase opportunities
• Competitive compensation
• Entrepreneurial leadership
• Unmatched, scalable resources
• Committed to core values
• Inclusive culture
To learn more about a career at MMA, check us out our website or flip through recruiting brochure.
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Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are
EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
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