This unique role supports the Primary Care at Home program and combines clinical care with transportation responsibilities to ensure seamless service for patients and providers. You’ll perform vital clinical and administrative tasks such as:
- Clinical Support
- Perform venipuncture and collect other specimens for laboratory testing
- Prepare and process laboratory specimens for analysis
- Ensure proper sanitation and sterilization of medical instruments and equipment
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to work in a fast-paced environment.
- Manual skill and hand-eye coordination for performing clinical procedures.
- Ability to work effectively as part of a team.
- Basic life support (BLS) certification is required or willingness to obtain within a specified timeframe
- Driving and Transportation:
- Must possess a valid driver's license and maintain a good driving record at point of hire and annually.
- Will be required to travel to various locations for work assignments and assist with homebound patient care
- Responsible for driving providers to see homebound patients at their place of residence
- Responsible for fleet vehicle maintenance (keeping vehicle clean, ensure vehicle has medical supplies, assist with obtaining car wash, gasoline and keeping vehicle clean)
Hours: Monday through Friday from 8:00 AM to 4:30 PM
The Medical Assistant reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Medical Assistant is a member of the health care team primarily responsible for providing support to physicians, nurses, and other licensed medical staff by facilitating efficient patient flow, assisting with various patient care activities, and performing related administrative functions. The Medical Assistant is responsible for ensuring efficient patient flow through the clinic; maintaining neat, clean and safe patient care areas; promoting patient satisfaction by interacting with patients in a professional, friendly manner; safeguarding patient confidentiality.
Responsibilities:
- Assures efficient patient flow through the site: Escorts patient to exam room, identifies patient with 2 identifiers and prepares patient for examination. Obtains accurate vital signs, per organization standards. Documents reason for visit and updates/confirms, allergies, smoking history and pharmacy information. Promptly informs the provider and registered nurse of any significant change in vital signs or acute symptoms. Anticipates/sets up equipment or supplies needed for visit. Cleans and prepares exam room for next patient. Responds to needs to expedite visits and maintain flow of patients and prioritize tasks accordingly.
- Assists practitioner with medical and surgical procedures in accordance with established protocols such as: Electrocardiogram (ECG), venipuncture, immunizations, setting up procedure trays, specimen collection and/or Clinical Laboratory Improvement Amendments (CLIA) waived testing as directed by Provider.
- Provides high quality care by: Prepares and stocks all exam rooms in treatment area by following established protocols for disinfecting and sterilizing equipment and instruments. Participates in environmental safety rounds. Maintains vaccine/medication inventory. Monitors and maintains equipment and instruments according to clinic guidelines. Assists in ordering supplies and correctly disposes of all expired items. Adheres to office opening and closing procedures.
- Functions as an integral part of the patient care team and promotes patient satisfaction by interacting with patients in a professional, friendly manner: Accepts and performs delegated responsibilities in a positive manner. Offers assistance to others. Attends and participates in staff meetings. Communicates appropriately and effectively with patients and patient care team (in the office and on the phone)
- Performs delegated procedures common to the specialty area in a safe, effective, and efficient manner (see specialty practice addendum)
- Performs all other duties as assigned by the Supervisor or Manager