The Signature Services Coordinator reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Signature Services Coordinator serves as a representative to new and existing clients, acts as a liaison by establishing a strong professional relationship, and ensures open lines of communication and customer satisfaction. This is accomplished by: working closely with the client and keeping current on client information and health care needs. The incumbent serves as a resource for clients, coworkers, and providers by performing a variety of administrative support and logistical functions related to, or in facilitation of the client’s care.
Responsibilities:
- Internal: Weekly contact with corporate billing office, department manager, site supervisor, physicians, medical assistants.
- Maintains ongoing communication with client regarding status of care, treatment plan, and all related health care needs.
- Answer and direct incoming phone calls including calls for scheduling, coordinating tests and results, referrals and billing questions. Investigate, monitor and resolve all inquiries.
- Coordinate the scheduling of various specialist appointments for patients.
- Establish a network of contacts.
- Assist with departmental communication and marketing strategies.
- Manages schedules to make best use of all resources including providers, rooms and equipment.
- Schedules appointments within own department and coordinates appointment scheduling with other departments or organizational partners.
- Performs administrative assistant functions including writing and sending letters and email messages
- Maintains a database of all corporate client profiles.
- Facilitates the resolution/prevention of billing errors and denials – including obtaining pre-certifications or referrals as needed.
- May perform other duties as assigned.