Key Responsibilities:
Collaborate closely with the clinical team to accurately schedule and coordinate infusion appointments according to patients' treatment plans and clinic availability.
Work directly with nurses and physicians to ensure that schedules are aligned with patient care needs, including the timely administration of treatments and any necessary follow-up appointments.
Strong communication and interpersonal skills to interact effectively with patients and healthcare professionals.
Excellent organizational skills to manage multiple schedules and priorities efficiently.
Ability to work in a fast-paced environment with attention to detail.
The Patient Service Representative reflects the mission, vision, and values of Northwestern Medicine, adheresto the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies,procedures, guidelines and all other regulatory and accreditation standards.
The Patient Service Representative supports the service area by checking patients in and out of appointments.This role will consistently demonstrate exemplary customer service when assisting patients and guests.
Responsibilities:
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