When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Provide support to the practice in the functional areas of clerical, clinical and business under the direct supervision of a Nurse, Nurse Practitioner, Physician Assistant or Physician.
Job Description:
Key Responsibilities:
- Perform clinical duties, including pre-visit preparation, obtaining vital signs, medication reconciliation, and assisting providers with examinations and procedures.
- Clean, prepare, and process instruments for sterilization and ensure exam rooms are stocked and ready for patient care.
- Respond to patient phone calls and portal messages in accordance with established workflows and messaging protocols.
- Utilize standing orders and protocols to complete pre-visit work, close gaps in care, administer vaccines, and process prescription refills.
- Schedule diagnostic testing, pre-admission appointments, and provide follow-up communication with patients as needed.
- Support front-office operations, including patient check-in/check-out, scheduling, answering phones, managing records, and collecting copays and patient balances.
- Maintain accurate patient records and ensure compliance with patient confidentiality, safety, infection control, and quality standards.
- Participate in daily huddles and collaborate with providers and care team members to support effective communication and patient care.
- Perform medical scribing duties when applicable, including documenting patient encounters, ordering labs, processing referrals, and preparing prescriptions as directed by the provider.
- Monitor and support care team quality metrics and performance improvement initiatives.
- Deliver exceptional customer service while contributing to a positive and efficient patient experience.
Qualifications:
Pay Range:
$20.00 - $29.49
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled